Rehrig Pacific enables customers to set up phone call, text, or email alerts to automatically engage with residents, reminding them about an upcoming service appointment for cart maintenance or for a scheduled bulky item pick up.
Prior to the date of service, the resident is sent a notification (email, SMS or pre-recorded phone call) reminding them of their upcoming service appointment.
How It Works
The resident visits the city or hauler’s custom-built website to submit a service request, and is given an option to select reminder notification type. The resident’s new service request is then transferred directly into the Work Order + Inventory application.
Prior to the date of service, the resident is sent a notification reminding them of their upcoming service appointment.
On the date of service, the resident sets out their cart for repair or leaves their bulky item at the curb for pick-up.
The resident’s service appointment is then dispatched to a driver via their mobile device. The driver performs service on the cart, or picks up the bulky item, and updates service status to complete in the WO+I app.